Unsubscribe and Refunds
Cancel your subscription at any time, directly from your phone.
How to unsubscribe
Find your operator below and send the cancellation message.
Vodafone
Send an SMS to cancel:
STOP MC → 54003
- Must be sent from your registered mobile number
- Takes effect immediately, no waiting period
- No app or account login required
Wind(Nova)
Send an SMS to cancel:
STOP MC → 54003
- Must be sent from your registered mobile number
- Takes effect immediately, no waiting period
- No app or account login required
Cosmote
Send an SMS to cancel:
STOP MC → 54003
- Must be sent from your registered mobile number
- Takes effect immediately, no waiting period
- No app or account login required
Refund policy
- Refund requests must be submitted within 30 days of the charge.
- Refunds are issued back to the original billing method, either your prepaid balance or your postpaid mobile bill.
- Each billing cycle is charged separately; a refund applies to the specific charge you are disputing.
- To request a refund, contact our customer care team at help@mobiworld-gr.com with your mobile number and the date of the charge.
- Approved refunds are processed within 5 to 10 business days.
- Unsubscribing stops future charges but does not automatically refund a charge already billed; request a refund separately if needed.
- Questions about a specific charge can be raised any time at help@mobiworld-gr.com.
Mobiworld FAQs
Have questions about Mobiworld? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.
What do I receive with my Mobiworld subscription?
With your Mobiworld subscription, you gain unrestricted access to a vast array of Mobiworld content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to Mobiworld?
You subscribed to Mobiworld by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using Mobiworld?
These subscriptions grant you unlimited access to all of Mobiworld's content and premium features during the active subscription period. Yes, Mobiworld operates a subscription model (Vodafone, Wind(Nova), Cosmote; €27.48/month, 12 SMS at €2.29 each, or up to 48 SMS at €0.57 each), please refer to our relevant pricing information.
What platforms does Mobiworld support?
Mobiworld is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the Mobiworld platform or email us at help@mobiworld-gr.com
How do I cancel my Mobiworld subscription?
To cancel your subscription, you can do so by texting STOP MC to 54003 (for Vodafone), STOP MC to 54003 (for Wind(Nova)), STOP MC to 54003 (for Cosmote), or by emailing our customer care team at help@mobiworld-gr.com.